TNT Express Courier: $20
1-2 business days (signature required) Showroom Pickup: Free
By appointment (email email@example.com)Same-Day Courier: $20
Once the dress is made. Postcodes between 2000-2065DHL Express International Courier: $40
2-4 business days (signature required)
For shipping within Australia, please note we use DHL's domestic express service. Once your item has been dispatched a unique tracking number will be sent to your nominated email address. You can track your parcel here.
All deliveries must be signed for. Please ensure your delivery address is attended. We recommend providing a business address where possible, or where someone will be able to sign for the delivery between 9am - 5pm.
We deliver to the following countries:
Australia, Austria, Belgium, China, Denmark, Finland, France, Germany, Greece, Hong Kong, Hungary, Italy, Japan, Netherlands, New Zealand, Norway, Portugal, Ireland, Singapore, South Africa, Spain, South Korea, Sweden, Switzerland, United Arab Emirates, United Kingdom, United States.
If you do not live in one of these countries, please contact us and we may be able to make delivery arrangements for you at an extra cost.
For shipping outside of Australia, we use DHL's International express service. Once your item has been dispatched a unique tracking number will be sent to your nominated email address, You can track your parcel a here.
For orders to countries outside of Australia, please note these are shipped on a DDU (Delivery Duty Unpaid) basis. This means any applicable taxes and duties will be payable un arrival to your country. We are unable to estimate the amount of duties and taxes your package will incure as these charges are imposed directly by your local customs. Payment of this is necessary to release your order from customs. For more information, please contact your local customs office.
We're made order
As each of our gowns are made to order please allow 8 - 10 weeks from order to delivery.
To ensure there are no problems for your special day please ensure you have a further 6 weeks between delivery of your dress and your wedding day.
For urgent, last minute weddings please email firstname.lastname@example.org
Bridesmaid dresses require a minimum of 3 units to be ordered as these gowns are also made to order.
Minimum order quantities
Bridesmaid dresses require a minimum of 3 units to be ordered as these gowns are also made to order
As each gown has been made to order we are unable to offer returns, refunds or exchanges.
Custom graded and altered dresses on order placement has a strict no return or refund policy
In the unlikely circumstance of a manufacturing fault, items can be returned for a replacement or repair, in which case you must contact email@example.com within 7 days of receiving the item and return to us using tracked postage within 3 days. If you are based outside of Australia, you will have 14 days to return it to us.
Please note that if you don’t return your item using tracked post, we are unable to accept liability for lost parcels.
We need a minumum 4 weeks before your wedding date to repair or replace your dress
Julia Softley Bridal requires the full amount to be paid at time of ordering.
We offer a 48 hour cooling-off period. If you cancel your order after this timeframe, a 50% cancellation fee will apply.
Please note that all product prices indicated and payments made on this site are in Australia Dollar currency.
If you use the currency converter, please note this is not the final price, but simply a guide to the products’ approximate value in your preferred currency
We provide style-specific sizing charts for you to pick your closest size. Please note our dresses are not made to measure - you’re simply required to order the size closest to your measurements.
If you need any alterations or modifications we suggest you take it to a professional seamstress. Please contact us at firstname.lastname@example.org if you require any further assitance.
Try on a gown - make an appointment at our showroom.
All JSB products are available exclusively at juliasoftleybridal.com. However, if you’re in Sydney, you’re welcome to make an appointment with us at our Waterloo showroom.
Our Sydney showroom is open each Saturday and appointments can be made to visit our JSB Bridal Suite at a cost of $50 for a 1 hour appointment.
This fee will be put towards your order if you purchase a JSB gown. If you do unfortunately need to cancel your appointment please let us know as soon as possible.
Unfortunately if your appointment is cancelled less then 48 hours before your appointment time you will unfortunately lose your $50 appointment fee.
If you would like to book an appointment to visit our showroom please enquire here.
Our gowns are dry clean only. Be sure to inform your dry cleaner of the fabric content.
We recommend avoiding dress dry-cleaning before your wedding to reduce the risk of damage before your special day.
Your dress will come in a zip-up garment bag - please ensure your dress is kept safe in it leading up to the day.
All of our gowns are made in Australia.
Ordering with us
Please write your wedding date in the notes area of the shopping cart to ensure you receive your dress 6 weeks prior to your wedding day.